Data Entry
When people are happy with their job, they feel fulfilled and are motivated and they are able to deliver great customer service.
Objectives
To introduce Plasma Display Panels (PDP) to increase high productivity across all call centres at a Group level, without sacrificing quality and customer satisfaction.
‟ Celebrate success”
‟ Reduce cost and improve productivity”
‟ Set realistic and clear goals”
‟ Recognise and reward excellence”
‟ Motivate and boost moral”
‟ Measure performance / KPIs”
‟ Share success – with everyone”
‟ Encourage feedback”
The Game
To ensure high productivity without sacrificing on quality and customer satisfaction.
‟ Set realistic and clear goals”
‟ Recognise and reward excellence”
‟ Motivate and boost moral”
CONGRATULATIONS LONDON
YOU ANSWERED THE MOST CALLS TODAY!
LEEDS: 167
LONDON: 267
NEW YORK: 187
‟ Reduce cost and improve productivity”
Although it's early days, the signs are good. The game has increased productivity without sacrificing quality.
All levels have reported that the game is easy and effective to use and is making their day-to-day jobs easier and more enjoyable to do.
We hope that you could incorporate this into your workplace.
If you'd like to talk about how Cefar could streamline your business, why not contact us today?
